Ordering Specimens 

There are several options available, send the items and your shipping address by email or fax, call in your order, or use the automated on line ordering system. Please make use of what ever option you are most comfortable with.

 

We’ve taken great effort to make ordering from us easy. If you find specimen(s) you would like to purchase just add them to your cart. When you are done select ‘check out’ and information needed such as your name, address and phone number, shipping method, and how you'd prefer to pay for your mineral(s) will be collected on-line.  You then click the ‘Send’ button and we’ll calculate the shipping and insurance costs for your order.  You’ll receive an email from ICT Minerals within 48 hours or less with a link to click that will bring up your order with a total cost.  You will then choose your payment option and click the ‘send’ or ‘paypal’ button to notify us that payment has been sent.   You will then receive an email from us when your payment has been received and when your order has been shipped, so you always know your order status.

 

Also, you can phone us at 705-673-3324. If you leave a message, we will get back to you as soon as possible. Please let us know the best time and day to return your call. We will contact you by phone and / or email within a day or two to work everything out and get your order on its way.

 

Shipping 

Shipping costs will be determined by weight, package size, and how far the package needs to travel.  The method of shipment is your choice and you should expect couriers such as Federal Express and United Parcel Service to be considerably more costly and much faster than post.

 

Insurance is highly recommended.  We always take care to pack specimens carefully, but we cannot control what happens after your package leaves our hands.  If you do not choose to have your package insured you assume the risk of damage during shipment.  If your specimen(s) arrives in pieces, then you've bought a box of pieces.

 

Payment Options

 

PayPal

You may pay for your order using PayPal. You do not need a PayPal account to use PayPal. This payment option is built into our site and when you click the ‘PayPal’ button all check-out information and cart contents are transferred to PayPal. You will only need to select your card type and card information on the secure SSL PayPal site.

 

Checks (Cheques) and Money Orders

Checks and money orders are also welcome. If you pay by check you will receive an email when your check has cleared. The further away you are the longer this will take.If you would like to discuss other terms of payment please don't hesitate to ask me. I'll be as flexible as possible in helping you get the minerals that best suit your taste and your collection.

 

Returns 

Our goal is your satisfaction in building a fine collection.  You'll always have seven (7) days to examine specimens and make your final decision. If you receive a specimen and decide it's not right for you, you must notify us within seven (7) days of receiving it, that you intend to return it, by email or fax 705-674-1850.

 

Returns must be insured for their full purchase value.  Uninsured returns will not be accepted.  You can send the insured specimen(s) back to the shipping address you will be provided with.

 

After we have received the specimen(s) back in the same condition as they were sent to you, we will refund the purchase value of the returned specimen(s).

 

Approvals 

As a collector and customer, I have often preferred to receive minerals from dealers on a "review," or "approval" basis. I'll be happy to offer the same service to you once we've gotten acquainted. If you can give me a reference or two, or if you'd be willing to spend a little time chatting, give me a call at 705-673-3324. I'm sure we'll be able to work something out.

 

Returning customers may request specimens on review at any time.

 

These terms are subject to change.

Contact: pbauer@ictminerals.com
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